How Hamyar works
Every problem is a case — from submission to result, with full transparency about the roles of AI and people.
Step 1
Submit
Write the problem in your own words or record your voice. Attach bills, reports or any document.
Step 2
AI analysis
The assistant asks a few short questions to complete the information, then suggests category, urgency and needs. If it is unsure or the matter is sensitive, the case goes to the human review queue.
Step 3
Initial guidance
Based on approved knowledge-base content you see possible causes, suggested actions, required documents and related learning.
Step 4
Choose a supporter
Suitable experts are proposed with a match score and a clear reason. You accept or decline.
Step 5
Collaborate
Once an expert accepts, the secure case workspace opens: text and voice messages, files, actions, notes and meetings.
Step 6
Follow up
The next action, its owner and deadline are always visible, with automatic reminders.
Step 7
Record the result
A case closes only with a recorded outcome — resolved, partially resolved, effective action started, unresolved or abandoned — plus your feedback.
Our principles
AI suggests
Every AI output is clearly labelled.
People decide
Unclear or sensitive cases always reach an expert.
Approved knowledge only
Guidance comes from reviewed content, not open web search.
Privacy
You decide who sees which information.